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Delivery Policy

  1. General Information
    All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment or offer an alternative.
  2. Delivery Location
    Items offered on our website are only available for delivery to addresses in the UK. We also accept orders from international customers who are shipping to addresses in the EU – please contact us if you wish to discuss this delivery option.
  3. Delivery Time
    An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

    Unless there are exceptional circumstances, we make every effort to fulfill your order within 5 business days of the date of your order. Business day means Monday to Friday, except holidays.
    Please note we do not ship on Sundays.

    Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
  4. Delivery Instructions
    You can provide special delivery instructions on the check-out page of our website.
  5. Shipping Costs
    Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

    Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

    Sales tax is charged according to the province or territory to which the item is shipped.
  6. Damaged Items in Transport 
    If there is any damage to the packaging on delivery, contact us immediately.
  7. Questions
    If you have any questions about the delivery and shipment or your order, please contact us.
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Sarah Inett profile picture
Sarah Inett
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Anja Potze Jewellery is absolutely beautiful and the team are incredibly friendly and helpful. They always go out of their way to help me find the perfect piece. Their service feels truly personal and I would highly recommend.
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Tom Brushwood profile picture
Tom Brushwood
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Just perfect. The experience I had whilst buying an engagement ring was truly amazing. From the moment I walked through the door on my first visit, the staff made it very clear it was a safe space which allowed for engaging conversation, deliberation and an understanding of the process. I quickly felt like the staff were my friends or family members, willing me to make the right decision and understood the importance if the decision rather than interested in just ‘making a sale’. At no point did I ever feel rushed or under pressure. This gave me the breathing room to make, what could possibly be one of the biggest decisions I will ever have to make. A special shout out to Lauren who went above and beyond my expectations to deliver an experience I will never forget. If you were to only receive half of the experience I had upon my visit then I would say it will almost definitely be better than any other experience you will have in another Jewellers.
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Nina STB profile picture
Nina STB
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Anja and the team have always looked after us always going above and beyond. Before our wedding renewals they helped us out by going that extra mile in ensuring our wedding rings, wedding jewelry and wedding gifts was perfect we are over the moon with how beautiful everything is. Would highly recommend Anja Potze to family and friends as they are the best jewelers in Worcestershire. Love Andy & Nina
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Val profile picture
Val
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Thank you so much to Anja and her wonderful team for helping me create my second engagement ring. It’s been lovingly made using gold from my mum and nan’s wedding band and diamonds from my eternity ring into something rather magical. I can highly recommend this wonderful jewellers!
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Kate Felton-Page profile picture
Kate Felton-Page
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After 11 years of conversations about getting married, I finally told my fiancé that when the time came, there was only one place my ring could come from – Anja Potze Fine Jewellery in Worcester. And let me tell you, they did not disappoint. My platinum, pear-shaped diamond ring is the most beautiful piece I’ve ever seen – elegant, timeless, and absolutely perfect in every detail. Anja and her wonderful team of girls went above and beyond to make the whole experience unforgettable. Their passion, craftsmanship, and attention to detail shine through in every facet of the ring – quite literally. If you’re looking for a jeweller who truly understands how meaningful a piece of jewellery can be, look no further. I cannot recommend Anja Potze highly enough. Their work is exceptional, and their care is genuine. This ring was more than worth the wait – thank you, Anja and team! 💍✨
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Lauren Cawley profile picture
Lauren Cawley
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I am so happy with my beautiful silver necklace, and have been so impressed by how friendly, helpful and efficient everyone I spoke to was! The whole team made such an effort to help me find what I was looking for even though they no longer had it in stock. Really recommend for the quality of their jewellery and the amazing staff who work here!
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Emily Hunt profile picture
Emily Hunt
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We were completely lost when it came to finding our wedding rings and didn’t know where to begin. Thankfully, we discovered Anja Potze Fine Jewellery at a supplier fair at Redhouse Barns, which reassured us they were a trusted supplier. We had several meetings to find the perfect rings, and their patience and genuine interest in us as individuals really stood out. They took the time to understand us and our preferences, which resulted in us leaving with the perfect rings for both of us. We couldn’t be happier with our experience and highly recommend Anja Potze Fine Jewellery for anyone looking for exceptional service and beautiful, personalized wedding rings.
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P Pearson profile picture
P Pearson
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From the moment I stepped foot in store, Lauren and Anja were incredibly welcoming and customer oriented. Their communication has been fantastic, both via email and in person. After 8 years of not being able to wear my engagement, wedding or eternity rings, I FINALLY had them restored, resprayed and resized. Thank you to everyone involved in making this happen! I am totally obsessed with them and I'm so happy to be able to wear them again after all these years!
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Michael Bond profile picture
Michael Bond
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My wife and I have been married for over 7 years and we brought our wedding rings from Anja. They have well and truly endured. Even after all this time Anja and her team are still delivery 5* customer service. My ring become misshapen from work and Anja had it all sorted and the brushed satin effect around the outside. Anyone purchasing their jewellery, wedding or engagement rings from her will not be disappointed.
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james forrest profile picture
james forrest
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Amazing customer service and i couldn’t be happier with the final result. I wanted to get a bespoke ring for my partners engagement. I looked on google to find recommended jewellers in the Worcester city and Anja Potze popped up as a five star reviewed jeweller. I popped in initially to get an idea if I could work with them on my idea. I was honestly quite worried as historically as a some jewellers look down on you when you start wanting something different. I chatted about my idea for the ring which was a bit different and they couldn’t have been happier to make something bespoke and unique. They made me feel comfortable, I know that sounds silly but as a guy it’s easy to feel out of place in jewellery shops. A few weeks later I had some designs from them and I went in and spoke about the design and costs, we made some tweaks we needed to the design to get into my budget range. Sarah was great, once she understood my ideas she ran with the whole design and got me a final cad. This was important as while I had a vision for the ring Sarah knew things that I hadn’t thought about like lifting the design to allow for a wedding band and final material of the ring. They were brilliant, working with me to make what I wanted to the price I wanted. They helped me take my ideas and move it to the final proposal ring which my partner loves. Even Anja’s enthusiasm for something a bit different is great every time we went in was just great! Would recommend Anjas business to anyone looking for something bespoke or not. Friendly and helpful. We’ll be back for wedding bands at a minimum!! Thanks Sarah, Anja and team.
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