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Returns & Exchanges

Refunds

We are confident you will love your jewellery from Anja Potze Fine Jewellery, but should you have made the wrong selection you can return your item within 14 days from the date of receipt and we will be happy to arrange a refund for you.

In the first instance, please e-mail us at info@anjapotze.com, stating the reason for your return, and pack your parcel securely in the original Anja Potze or suppliers’ box along with your receipt. In the case of Fope goods, please also return the certificate of authenticity which was supplied to you at the point of purchase.

We strongly recommend you use recorded delivery or another secure method of delivery for this. Unfortunately we cannot be held responsible for non-delivery of returned goods. Please note that we currently do not offer free returns. Return postage is non-refundable.

Please note that we cannot offer a refund on special order items, bespoke items or items which have been engraved at your request.

Unfortunately we cannot refund Gift Vouchers.

For security reasons we do not store customer credit/debit card details at Anja Potze Fine Jewellery. Therefore, on receipt of your goods, we will contact you by phone and ask for your card details in order to arrange the refund via the original payment method. It may take 5 to 7 working days before your transaction appears on your statement – this depends on the speed at which your card issuer processes this.

Alternatively, you can return the item to our shop in person at 10 Friar Street, Worcester, WR1 2LZ.

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Exchanges

We are confident you will love your jewellery from Anja Potze Fine Jewellery, but should you have made the wrong selection you can return your item within 28 days from the date of receipt and we will be happy to arrange an exchange for you.

Exchanges can be made in person at Anja Potze Fine Jewellery, 10 Friar Street, Worcester, WR1 2LZ, or by post. If using the postal service, please call us first on 01905 20944 stating the reason for your return and to discuss the exchange. Goods must be packed securely in the original Anja Potze or suppliers’ box along with your receipt. In the case of Fope goods, please also return the certificate of authenticity which was supplied to you at the point of purchase. We strongly recommend you use recorded delivery or another secure method of delivery for this. Unfortunately we cannot be held responsible for non-delivery of returned goods. Please note that we currently do not offer free returns. Return postage is non-refundable. We will, however, bear the cost of any goods sent to you as an exchange.

Please note that we cannot offer an exchange on special order items, bespoke items or items which have been engraved at your request.

Alternatively, you can exchange the item in-store at 10 Friar Street, Worcester, WR1 2LZ.

      EXCELLENT  
   Based on 71 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Sarah Inett 
 
 
 
 Trustindex verifies that the original source of the review is Google. Anja Potze Jewellery is absolutely beautiful and the team are incredibly friendly and helpful. They always go out of their way to help me find the perfect piece. Their service feels truly personal and I would highly recommend.
  
 
      Posted on Google  
   
   Tom Brushwood 
 
 
 
 Trustindex verifies that the original source of the review is Google. Just perfect. The experience I had whilst buying an engagement ring was truly amazing. From the moment I walked through the door on my first visit, the staff made it very clear it was a safe space which allowed for engaging conversation, deliberation and  an understanding of the process. I quickly felt like the staff were my friends or family members, willing me to make the right decision and understood the importance if the decision rather than interested in just ‘making a sale’. At no point did I ever feel rushed or under pressure. This gave me the breathing room to make, what could possibly be one of the biggest decisions I will ever have to make. A special shout out to Lauren who went above and beyond my expectations to deliver an experience I will never forget. If you were to only receive half of the experience I had upon my visit then I would say it will almost definitely be better than any other experience you will have in another Jewellers.
  
 
      Posted on Google  
   
   Nina STB 
 
 
 
 Trustindex verifies that the original source of the review is Google. Anja and the team have always looked after us always going above and beyond. Before our wedding renewals they helped us out by going that extra mile in ensuring our wedding rings, wedding jewelry and wedding gifts was perfect we are over the moon with how beautiful everything is. Would highly recommend Anja Potze to family and friends as they are the best jewelers in Worcestershire. Love Andy & Nina
  
 
      Posted on Google  
   
   Val 
 
 
 
 Trustindex verifies that the original source of the review is Google. Thank you so much to Anja and her wonderful team for helping me create my second engagement ring.  It’s been lovingly made using gold from my mum and nan’s wedding band and diamonds from my eternity ring into something rather magical.  I can highly recommend this wonderful jewellers!
  
 
      Posted on Google  
   
   Kate Felton-Page 
 
 
 
 Trustindex verifies that the original source of the review is Google. After 11 years of conversations about getting married, I finally told my fiancé that when the time came, there was only one place my ring could come from – Anja Potze Fine Jewellery in Worcester. And let me tell you, they did not disappoint. My platinum, pear-shaped diamond ring is the most beautiful piece I’ve ever seen – elegant, timeless, and absolutely perfect in every detail. Anja and her wonderful team of girls went above and beyond to make the whole experience unforgettable. Their passion, craftsmanship, and attention to detail shine through in every facet of the ring – quite literally. If you’re looking for a jeweller who truly understands how meaningful a piece of jewellery can be, look no further. I cannot recommend Anja Potze highly enough. Their work is exceptional, and their care is genuine. This ring was more than worth the wait – thank you, Anja and team! 💍✨
  
 
      Posted on Google  
   
   Lauren Cawley 
 
 
 
 Trustindex verifies that the original source of the review is Google. I am so happy with my beautiful silver necklace, and have been so impressed by how friendly, helpful and efficient everyone I spoke to was! The whole team made such an effort to help me find what I was looking for even though they no longer had it in stock. Really recommend for the quality of their jewellery and the amazing staff who work here!
  
 
      Posted on Google  
   
   Emily Hunt 
 
 
 
 Trustindex verifies that the original source of the review is Google. We were completely lost when it came to finding our wedding rings and didn’t know where to begin. Thankfully, we discovered Anja Potze Fine Jewellery at a supplier fair at Redhouse Barns, which reassured us they were a trusted supplier. We had several meetings to find the perfect rings, and their patience and genuine interest in us as individuals really stood out. They took the time to understand us and our preferences, which resulted in us leaving with the perfect rings for both of us. We couldn’t be happier with our experience and highly recommend Anja Potze Fine Jewellery for anyone looking for exceptional service and beautiful, personalized wedding rings.
  
 
      Posted on Google  
   
   P Pearson 
 
 
 
 Trustindex verifies that the original source of the review is Google. From the moment I stepped foot in store, Lauren and Anja were incredibly welcoming and customer oriented. Their communication has been fantastic, both via email and in person. After 8 years of not being able to wear my engagement, wedding or eternity rings, I FINALLY had them restored, resprayed and resized. Thank you to everyone involved in making this happen! I am totally obsessed with them and I'm so happy to be able to wear them again after all these years!
  
 
      Posted on Google  
   
   Michael Bond 
 
 
 
 Trustindex verifies that the original source of the review is Google. My wife and I have been married for over 7 years and we brought our wedding rings from Anja.  They have well and truly endured. Even after all this time Anja and her team are still delivery 5* customer service. My ring become misshapen from work and Anja had it all sorted and the brushed satin effect around the outside. Anyone purchasing their jewellery, wedding or engagement rings from her will not be disappointed.
  
 
      Posted on Google  
   
   james forrest 
 
 
 
 Trustindex verifies that the original source of the review is Google. Amazing customer service and i couldn’t be happier with the final result. I wanted to get a bespoke ring for my partners engagement. I looked on google to find recommended jewellers in the Worcester city and Anja Potze popped up as a five star reviewed jeweller. I popped in initially to get an idea if I could work with them on my idea. I was honestly quite worried as historically as a some jewellers look down on you when you start wanting something different. I chatted about my idea for the ring which was a bit different and they couldn’t have been happier to make something bespoke and unique. They made me feel comfortable, I know that sounds silly but as a guy it’s easy to feel out of place in jewellery shops. A few weeks later I had some designs from them and I went in and spoke about the design and costs, we made some tweaks we needed to the design to get into my budget range. Sarah was great, once she understood my ideas she ran with the whole design and got me a final cad. This was important as while I had a vision for the ring Sarah knew things that I hadn’t thought about like lifting the design to allow for a wedding band and final material of the ring. They were brilliant, working with me to make what I wanted to the price I wanted. They helped me take my ideas and move it to the final proposal ring which my partner loves. Even Anja’s enthusiasm for something a bit different is great every time we went in was just great! Would recommend Anjas business to anyone looking for something bespoke or not. Friendly and helpful. We’ll be back for wedding bands at a minimum!! Thanks Sarah, Anja and team.
  
 
  
  
 
     Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more

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